Introduction
Kelley TechServ LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Kelley TechServ mobile application and website (collectively, the "Service").
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, mailing address, and ZIP code provided during account registration.
- Location Data: GPS coordinates when contractors activate "Active in Neighborhood" mode. Homeowner locations are used to determine proximity but are never shared with contractors beyond an approximate distance.
- Service Usage Data: Booking requests, reviews, ratings, and interaction history within the app.
- Device Information: Device type, operating system, and app version for compatibility and troubleshooting purposes.
How We Use Your Information
- To provide proximity-based contractor alerts and notifications
- To facilitate booking requests between homeowners and contractors
- To send push notifications, text alerts, or mail offers based on your chosen preferences
- To verify contractor licensing, insurance, and credentials
- To mediate complaints and resolve disputes between users
- To improve our Service and develop new features
Location Privacy
We take your location privacy seriously:
- Homeowner exact addresses are never shared with contractors.
- Only approximate distances (e.g., "0.3 miles away") are displayed to protect homeowner privacy.
- Contractor locations are only shared when they voluntarily activate their "Active in Neighborhood" status.
- You may disable location services at any time through your device settings or within the app.
Notifications & Marketing
You choose how you receive alerts:
- Push Notifications: Instant alerts when contractors are nearby. Can be disabled in your device settings or app preferences.
- Text/SMS Alerts: Coupons and discount codes sent to your phone. You can opt out at any time by replying STOP or through your profile settings.
- Mail Offers: Seasonal promotions delivered to your mailing address. You can opt out through your profile settings or by contacting us directly.
Opting Out
You may opt out of all marketing communications at any time by:
- Using the opt-out form on our website at /opt-out
- Updating your notification preferences in the app's Profile settings
- Replying STOP to any text message
- Emailing us at privacy@kelleytechserv.com
Please note that opting out of marketing communications does not affect essential service notifications related to active bookings or account security.
Data Sharing
We do not sell your personal information. We may share information with:
- Contractors you choose to book services with (limited to name and general location area)
- Service providers who help us operate the platform (hosting, analytics)
- Law enforcement when required by law
Data Security
We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest. However, no method of transmission over the Internet is 100% secure.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of marketing communications at any time
- Withdraw consent for location tracking
Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Kelley TechServ LLC
- Wayne, NJ
- Email: privacy@kelleytechserv.com